Riding for PaspasFood
Everything you need to start earning, in the order you will meet it. If you only read two parts, read how the money works — it is different from most delivery apps — and how to protect yourself before you pay a store.
Step by step
Getting Started
Sign up as a rider
Install the app, create an account and choose Rider. You will need a mobile number, your vehicle type, your driver's licence number, a photo of the licence itself and a selfie holding it. Finish the email verification step — an application that stops there reaches us with your documents missing, and it is the most common reason an application appears to vanish.
Wait for approval
An admin checks your details before you can accept work. You will not see jobs until your account is approved — that is normal, not a fault.
Get PaspasPoints
You need at least one point to accept a job. Request points from the Points screen in the app; an admin credits them to your account.
PaspasPoints
One Point, One Job
This is how PaspasFood earns. There is no commission on anything you deliver.
What a point costs
₱8 per point. You can hold up to 40 at a time, so the most you ever have tied up is ₱320.
What it buys
Accepting one job — a food order, or a Pasugo errand. After that, every peso the customer pays for delivery is yours, and on a bigger Pasugo so is the shopping fee.
Points are bought at the PaspasFood office: request the number you want in the app, then
bring the money. Requesting is not buying — they are credited once
payment has actually been received. They never expire, and they are
not refundable, not transferable and have no cash value, so buy what you
expect to use. A price change never affects points you have already paid for.
At zero points you cannot accept work. The job board will look empty or
every job will refuse to open. That is not a bug — top up from the Points screen and
they come back.
Important
How the Money Works
You handle the cash. PaspasFood never touches it.
You pay the store
At pickup you pay the shop for the food or goods, in cash, out of your own pocket. Keep enough float on you to cover a job before you accept it.
The customer pays you
At the door the customer hands you the full amount — the goods plus the delivery fee. In cash.
You keep the difference
You get your money back plus the delivery fee and any tip. No commission is taken, and there is nothing to withdraw later.
Why your Wallet shows ₱0.00
Because you were already paid, at the door, in cash. The Wallet is a record of what you earned, not money waiting for you. There is nothing to withdraw and nothing missing.
On the job
Doing a Delivery
A food order
- Accept from the job board (costs 1 point)
- Go to the store and pay for the order
- Mark it picked up
- Deliver, take payment, upload proof
A Pasugo errand
- Read the shopping list, the weight and the spending limit
- Buy what you can, within the limit
- Keep the receipt — the customer pays what you actually spent
- Deliver and collect goods + delivery fee + shopping fee
Never spend more than the Pasugo limit. The customer agreed to that amount and nothing above it. If the goods cost more, buy less or contact them through the app before paying.
Pasugo only
The Shopping Fee
Paid on top of the delivery fee, when an errand is big or heavy. All of it is yours.
A Pasugo is the only job where you do the shopping, and the delivery fee only pays for the ride. So a big list earns more than a small one, because it takes you longer and is heavier to carry.
A Pasugo fee may be added on top of both. It is there for the part no distance or weight measures: on a Pasugo the money at the till is yours until the customer hands it back at the door, and a ₱3,000 errand puts far more of your own cash at risk than a ₱150 one.
How the Pasugo fee is worked out
You are paid the larger of two numbers — never both:
- A base fee, so a small errand is still worth the ride
- Or a percentage of what the goods cost, which takes over on a big one
You see the figure on the job card before you accept. Until you record what you actually spent it is worked out from the customer's limit, so if the percentage is what applies it can come down when the bill is smaller. If you are on the base fee it does not move. All of it is yours, with no commission taken.
How it adds up
- The first 5 items and first 3 kg are included
- Then ₱5 for each extra item
- And ₱8 for each extra kilo
- Counted by quantity — 10 cans is 10 items, not 1
What that looks like
- 3 things, 2 kg — no extra
- 8 things, 5 kg — ₱31
- 12 things, 10 kg — ₱91
- It still costs you one point, whatever the size
10 kg is the limit. A customer cannot post an errand heavier than that, because it has to go on your bike. The weight they picked is on the job, so check it before you accept — and if what is waiting at the shop is plainly heavier than what was declared, you do not have to take it.
Protect yourself
Before You Pay the Store
It is your own money on the counter. Spend ten seconds checking.
Why this matters more for you than on other apps. You pay the shop out of your own pocket and get it back at the door. If nobody is at that door, report it in the app before you leave — where you went to the address given, tried to reach the customer through the app and waited a reasonable time, PaspasFood pays you back what you spent on the goods, plus the delivery fee. That protection is why the checks below matter: it is the record the app keeps of you doing them that answers the question later.
🚩 Look twice when
- The order is far bigger than a normal one for that store
- The address is vague — no landmark, no house, just an area
- The drop-off is somewhere you cannot picture at all
- The customer does not answer when you ring before paying
- They ask you to hand it to someone else, or to a different address
- They push you to buy something extra and “settle it later”
- Anything is urgent in a way that stops you checking
✅ What to do
- Ring the customer before you pay. Their number appears on the job screen once the job is yours
- Confirm the address out loud, and who will receive it
- If nobody answers, wait — do not pay the store yet
- Still no answer, or something feels wrong? Cancel and report it
- Never go above the Pasugo spending limit. The app refuses to record it, so ask the customer in chat to raise it before you buy
- Keep the receipt for everything you buy
Backing out costs you the point, and that is fine. If you cancel a job yourself the point is not returned — it comes back only when the customer, the store or an admin cancels. But a point is ₱8 and a food advance is hundreds. If an order smells wrong, losing the ₱8 is the cheap way out. Do not carry on just because you already spent the point.
How to report one
Open Help Center from your profile, start a ticket and choose Report a Customer. It goes straight to the support team rather than sitting in the general queue.
Include the order number, the address given, and what happened. The reason you type when you cancel is kept on the order too, so write a real one — it is the record support reads later. We can only act on the accounts we are told about.
Do it well
Arriving In Good Condition
The food is someone’s dinner. It should reach them the way it left the kitchen.
At the store
- Check the bag against the order before you leave
- Ask them to seal or tape the containers
- Drinks bagged separately from hot food
- Say so at the counter if something is missing — not at the door
On the road
- Keep the bag upright — soup and sauce do not forgive a tilt
- Nothing heavy stacked on top of the food
- Slow over rough road. Two minutes is cheaper than a spill
- Go straight there. No personal stops in the middle of a job
At the door
- Greet them, hand the food over properly
- Count the change in front of them
- Take the proof-of-delivery photo
- Thank them. You are the only part of PaspasFood they ever meet
If something does go wrong
A drink tips over, a container opens, the store got the order wrong. Tell the customer when you arrive and report it in the app — do not hand it over quietly and hope. A rider who says what happened keeps the customer. One who hides it loses them, and the next rider pays for that too.
Before your first shift
The Cash You Need to Start
You pay the store before anyone pays you.
Because you pay the store first and are repaid at the door, you need money in your pocket before you earn any. An order averages around ₱200, and you may hold two jobs at once — so plan for roughly ₱400 of working cash per shift, plus your points. A large order needs more.
This is a real requirement, and we would rather you knew it now than found out at a counter.
PaspasPoints
If a Job Is Cancelled
Whether your point comes back, and why.
| What happened | Your point |
|---|---|
| The customer cancels before you collect the food | Returned |
| The store cancels | Returned |
| PaspasFood cancels, or the order cannot be fulfilled | Returned |
| The customer refuses the delivery | Returned |
| You give the job back because it could not be done — the store cannot provide the order, it was not ready after a long wait, the customer cannot be reached, or the address is wrong or unreachable | Returned |
| You stop for safety or an emergency — an accident, a breakdown, severe weather, or a personal emergency | Returned |
| You give the job back by choice — the distance or the traffic — or you choose “Other” instead of a reason from the list | Used |
Choose the reason from the list. The app decides from that choice straight away and tells you whether your point came back before you leave the screen — you do not need to contact support for an ordinary problem. Typing your own reason under “Other” always uses the point, so pick the one that fits.
A point is used when you simply change your mind, because while you held that job nobody else could take it and the customer waited. It is not used when the job became impossible, or when stopping was the right thing to do — we would rather you stopped.
A returned point does not return money you already paid a store. That is what checking before you pay is for.
The agreement
Rules for Riders
Short, and all of them matter.
- Hold no more than two active jobs at a time — food orders and Pasugo errands counted together. The app will not let you take a third until one is finished.
- A photo is required as proof of delivery. You cannot complete a job without one.
- Check the order against the slip before you pay the store. Once you have paid, a wrong or missing item is yours to resolve with them.
- Do not open, consume, substitute or tamper with an order.
- Do not buy alcohol, cigarettes, vapes, prescription medicines or anything illegal on a Pasugo, whatever the customer says. Refuse the errand and report it — you will not lose your point for refusing one.
- Do not ask a customer for more than the total shown in the app, for any reason.
- Keep your phone reachable while you hold a job. Customers are told they can contact you.
- Treat customers and store staff courteously, whatever the situation. If a store treats you badly, report it — stores are held to the same standard under section 9 of the Terms.
- Obey traffic law. Wear a helmet. No delivery is worth an injury.
- Your account is yours. Do not let anyone else ride on it.
Losing your account
An account may be suspended or removed for:
- Dishonesty about an order, a delivery or a payment.
- Collecting or demanding more money than the app states.
- Repeatedly cancelling accepted jobs without good reason.
- Abusive, threatening or discriminatory behaviour towards anyone.
- Tampering with orders, or delivering goods that are unsafe.
- Letting someone else use your account.
- Taking payment outside the platform for a job arranged on it.
If something goes wrong, contact support in the app — Profile → Help Center — or message our Facebook page. Report problems while they are fresh and include the order number; it begins with a #.
Onboarding
Before Your Meeting
Please bring your driver’s licence, a valid ID, and your phone with the app installed.
Come ready to discuss two things: how many points you want to start with, and how much working cash you can comfortably carry on a shift.
Write down anything here you disagree with or do not understand. The meeting is the right place to settle it.
One last word
These rules exist because real money moves between real people with no bank in the middle. You front your own cash; a store hands over food before being paid by a customer they never meet. That only works while everyone is straight with each other, and we would rather be clear about it now than apologetic about it later.
Acknowledgement — to be completed at your onboarding meeting.
I have read this guide and understand how payment works, what cash I need to carry, what I am responsible for, and what PaspasFood does and does not cover.
Name and signature · Date
This guide explains how the platform works in everyday terms. It sits alongside our Terms & Conditions and Data Policy, which are the binding documents. Where this guide and the Terms differ, the Terms apply. Fees, point prices and limits may change; current values are always shown in the app.