Delete Your Account

Last Updated: September 16, 2026

Delete it yourself, in the app

This is the fastest way, and it takes effect immediately. No request, no waiting.

1. Open the PaspasFood app and sign in
2. Go to Profile (customers) or Settings (riders and store owners)
3. Scroll to the bottom and tap Delete Account
4. Confirm twice — the second confirmation is final

You will be signed out straight away, on every device.

If you cannot sign in

Lost your phone, forgotten your password, or removed the app? Email support@paspasfood.com from the email address on the account, with the subject Account deletion request. We will confirm your identity and delete it for you within 7 days. We will only ever act on a request sent from the account's own email address — otherwise anyone could delete somebody else's account.

What is deleted

Everything that identifies you, permanently and immediately:

• Your name, email address, phone number and profile photo
• Your saved addresses and delivery locations
• Your password and every signed-in session
• Your favourites and your reviews
• Push notification tokens, so we can no longer reach your device
• For riders: your driver's licence details, licence photo and insurance records
• For store owners: your business permit, government ID and store registration documents

What is kept, and why

Your past orders, deliveries and payment records are kept — without your name or contact details attached. They become anonymous entries that cannot be traced back to you.

We keep them because other people's records depend on them. A store's earnings are calculated from the orders it fulfilled; a rider is paid for the deliveries they completed. Erasing those entries would change what other people earned, and what we owe them, because you closed your account. It would also leave our books unable to account for money that genuinely moved.

So the record of the transaction survives. The record of you does not.

Before you delete

• This cannot be undone. There is no grace period and no way to recover the account afterwards.
• Wallet balance is not paid out automatically. If you are a rider or store owner with money owed to you, request your payout first — after deletion we can no longer confirm the account was yours.
• Finish any order in progress. If a delivery is on its way, deleting removes the contact details your rider needs to reach you.
• You can sign up again with the same email address, but it will be a new account with no history.

Questions

Email support@paspasfood.com. See also our Data Policy for how we handle your information while your account is open.