Frequently Asked Questions

PaspasFood will initially launch in Sindangan, Zamboanga Del Norte. We plan to expand to neighboring municipalities and eventually across the Zamboanga Peninsula region.

We are currently in the development phase. Our next steps include conducting community surveys and beta testing with local stores, riders, and customers in Sindangan. The official launch is targeted for Q4 2026.

Yes! PaspasFood will be free to download on both the App Store and Google Play Store. Customers only pay for the items they order and applicable delivery fees.

At launch, we will support Cash on Delivery (COD). In our next phase, we will integrate digital payment options including GCash, Credit/Debit cards, and other ePayment methods.

Yes! Once your order is on the way, you can track your rider's location on a live map with estimated arrival time and distance. You'll also receive push notifications at each stage of your order.

Yes, you can cancel an order before the store starts preparing it. You'll be asked to select a reason for cancellation. Once preparation begins, cancellation may not be available.

If a store has not accepted your order within 15 minutes, we cancel it for you rather than leave you waiting — the shop may be closed, or too busy to have seen it. Nothing has been cooked and you are charged nothing. We send you a notification and an email so you know without having to check the app, and you are free to order again from the same store or another one.

Pasugo is an errand. Tell us which shop and what you need, estimate what it should cost, and a rider buys it with their own money and brings it to you — groceries, medicine, market goods, anything you cannot leave the house for. You pay for the goods plus the delivery fee, any Pasugo fees and any weather surcharge — all of them shown in the app before you confirm, and all of them going to your rider — when it arrives. Your figure is an estimate, not a limit: if the shop charges more, your rider pays the difference and records the real price, and you are notified straight away. One errand can go up to ₱3,000. The Pasugo fee is the larger of a flat minimum or a percentage of the goods — never both — and where the percentage applies it is recalculated on what your rider really spent.

You can type your address with autocomplete suggestions, use your current GPS location, or tap "Pin on Map" to drop a pin on an interactive map for precise location selection.

No! Once you sign in, PaspasFood keeps you logged in. You'll stay signed in until you manually choose to sign out from your Profile.

Not yet. Cash on Delivery is currently the only payment method for orders. GCash, card and other ePayment options are planned for a future phase — see our roadmap. Note that riders and store partners can still withdraw their wallet earnings to GCash or a bank account.

Open the app, go to Profile → Help Center. You can browse FAQ articles or create a support ticket. Our support team will respond via live chat.

Download the app, sign up as a store owner, and submit your business details including a business permit and government ID. Our admin team will review and approve your application.

There is no upfront cost to join, and during our introductory launch period there is no subscription fee, no platform fee and no commission on what you sell — the food subtotal is yours in full. If we introduce a fee later you will get at least 30 days’ notice with the full details, and nothing is charged backwards for orders already completed. See section 10 of the Terms.

You'll receive instant push notifications with a sound alert whenever a new order comes in. The order will appear in your store dashboard where you can accept, prepare, and manage it.

Yes! The store reports show daily, monthly, yearly, and custom date range analytics — including total revenue, delivery fees (with weather surcharges), service fees, app commission, net earnings, items sold rankings, and order trends with charts.

Yes! Go to Reports in your store dashboard. You'll see daily, weekly, and monthly reports with revenue trends, top-selling products, order status breakdown, and payment method analytics. You can also export reports.

Go to Wallet → Request Withdrawal. You can withdraw to your GCash account or bank. Earnings from completed orders are settled after delivery confirmation.

Download the app, register as a rider, and upload your driver's license and a selfie for verification. Once approved by our admin team, you can start accepting delivery jobs.

PaspasFood supports bicycles, motorcycles, and cars. You can use any of these vehicles to complete deliveries. Fees are adjusted based on vehicle type for Pasugo errands.

To ensure quality deliveries, riders can hold up to 2 active jobs at a time — food orders and Pasugo errands counted together. You can view full order details before accepting any job, including when the store expects it ready, so you can judge the wait before committing.

Yes! Every job shows what you will earn before you accept it — the delivery fee, any weather surcharge, and on a Pasugo the shopping and errand fees too. Where PaspasPoints are in use nothing is deducted from the job: the point you spent to accept it is what you pay for the platform.

During bad weather conditions, a weather surcharge may be added. It applies to food orders, item deliveries and Pasugo errands alike, and it is a single flat amount shown to you before you confirm — not a percentage of what you are ordering. This extra amount goes directly to riders as additional compensation for delivering in challenging conditions. Expect your delivery to take longer than usual while it applies — the roads that earn a rider the surcharge are the same roads that slow them down.

You'll receive an instant push notification with an alarm sound when an order is ready for pickup. This works even if the app is in the background.

A PaspasPoint is the right to accept one job. Where they are in use, you buy points from the PaspasFood office; accepting a job holds one, and completing it uses it. Give the job back for a reason on the list and the hold is released. The point is what you pay for using the platform — there is no commission taken out of the job itself.

Ask for the number you want in the app, then bring the amount to the PaspasFood office. Your points are added once the payment is received. Requesting is not buying: nothing is credited until the money is in hand.

No. Points never expire. They are also not refundable, not transferable, and have no cash value, so buy what you expect to use rather than as much as you can hold.

If the customer, the store, or PaspasFood cancels the job, the point comes straight back to your balance. If you cancel a job you had already accepted, the point is used: while you held that job nobody else could take it.

You do, at pickup, from your own money — and you collect the full amount from the customer at the door, delivery fee included. Check the order against what you are paying for before you hand over any cash: once you have paid, a wrong or missing item is yours to sort out with the store.

Report it in the app before you leave the address, and within 24 hours at the latest. We review what happened using what the app recorded — your calls and messages, the location and time, your photo. Where you went to the address given, tried to reach the customer through the app and waited a reasonable time, we reimburse what you paid the store for the goods and pay the delivery fee. The goods stay yours. Where there was no attempt at contact, or the report comes days later with nothing to review, the loss stays with you — so make the checks and make them through the app. See section 8 of the Terms.

Yes! Each job shows what you will earn before you accept it, tips included. Where you collect the customer’s cash yourself there is nothing to remit and nothing to withdraw, so the Wallet shows your PaspasPoints and your earnings history rather than a balance.